Return Policy

30-Day Return Policy

Thank you for shopping at Cymatones.com. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) within 30 days of the purchase date, subject to the terms and conditions outlined below.

  1. Eligibility:

    • To be eligible for a return, the item(s) must be unused, in their original condition, and in the original packaging.
    • Certain items, such as perishable goods, gift cards, downloadable software, and personalized/customized products, may not be eligible for return. Please contact our customer support for further clarification.

  2. Return Process:

    • To initiate a return, please contact our customer support within 30 days of the purchase date, stating your order number and reason for the return. Our customer support team will guide you through the return process.
    • You may be asked to provide photographs or additional information to support your return request.
    • Once your return request is approved, we will provide you with a return authorization number and instructions on how to proceed.

  3. Return Shipping:

    • The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
    • We recommend using a trackable shipping service and obtaining proof of shipment.
    • Please ensure that the item(s) are securely packaged to prevent damage during transit.

  4. Refunds:

    • Upon receipt and inspection of the returned item(s), we will process your refund within [number of business days] to the original payment method used for the purchase.
    • Please note that shipping charges, if applicable, are non-refundable.
    • Depending on your payment provider, it may take additional time for the refund to be reflected in your account.

  5. Exchanges:

    • If you wish to exchange an item for a different size, color, or model, please contact our customer support. We will guide you through the exchange process and provide you with instructions on returning the original item(s) and placing a new order.

  6. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact our customer support immediately. We will arrange for a return or replacement, depending on the nature of the issue.

  7. Non-Compliance with Return Policy:

    • Items returned that do not meet the eligibility criteria outlined in this policy may be subject to a restocking fee or refused altogether.
    • We reserve the right to make the final decision regarding returns that do not comply with this policy.

For any further inquiries or assistance, please contact our customer support team at cymatones@gmail.com or925-864-0464.

Note: This return policy is subject to change without prior notice. Please refer to the return policy displayed on our website at the time of your purchase.